baqilak.
Draft. Review by legal counsel before launch. This text is a placeholder and is not yet in force.

Privacy Policy

Last updated: 8 November 2026

Baqilak is a mobile app that helps small sellers in Oman record customer orders, deposits and payments. This policy explains what information we hold, why we hold it, and the choices you have. We wrote it to be read, not skimmed past.

Who we are

Baqilak is operated by [legal entity name, commercial registration number and registered address in the Sultanate of Oman]. In this policy, "we" and "us" mean that entity. "You" means the seller who creates a Baqilak account.

Two kinds of information

Your account information is about you, the seller. We decide how it is used, and we are responsible for it.

Your business records are the details you enter about your own customers and orders. You decide what to record and why. We store and process them only to run Baqilak for you, and only on your instructions.

What we collect

This marketing website does not use accounts, forms or advertising trackers. [Confirm before launch whether privacy-friendly analytics will be added.]

  • Account details: your email address, and the sign-in codes or links we send to it.
  • Business profile: business name, owner name, business category and business phone number.
  • Customer details you enter: customer names, phone numbers and any notes you add.
  • Order and payment records: items, prices, due dates, deposits, payments, refunds, statuses and your own notes.
  • Settings: language, reminder templates and preferences.
  • Technical information: device type, app version, and limited service logs used to keep Baqilak secure and working. We design these logs to exclude customer and financial details.

How we use it

We do not sell personal data. We do not use your customers' phone numbers to contact them, market to them, or share them with advertisers.

  • To provide the app: storing your orders, calculating balances and showing what is due or overdue.
  • To sign you in and keep your account secure.
  • To prepare WhatsApp reminder messages when you ask for one.
  • To answer support requests you send us.
  • To meet our legal obligations.

WhatsApp reminders

Baqilak does not send messages on your behalf. When you tap a reminder, the app opens WhatsApp on your phone with a prepared message. You choose whether to send it. Once a message is in WhatsApp, it is handled under WhatsApp's own terms and privacy policy. Opening WhatsApp does not tell us whether a message was delivered or read.

Your responsibilities for customer information

Because you choose what to record about your customers, you are responsible for having a lawful reason to keep their details and to contact them, for example to follow up on an order they placed with you. Record only what you need, and keep it accurate.

Who we share it with

We share data only with service providers who help us run Baqilak, such as cloud hosting and email delivery, under contracts that require them to protect it and use it only for us. We may also disclose information when Omani law requires it. [List providers and their locations before launch.]

Where your data is stored

[Hosting region to be confirmed.] If data is stored or processed outside Oman, we will do so only as permitted by the Personal Data Protection Law and with appropriate safeguards.

How long we keep it

We keep your account and business records while your account is open. When you delete your account, we delete or anonymise your data within [30] days, except where we must keep limited records by law. Backups are overwritten on a rolling schedule of [up to 35] days.

Security

Data is encrypted in transit (HTTPS). Each business's records are isolated from every other business, and access is checked on the server for every request. Exports are available only to the signed-in account owner. No system is perfectly secure, and we will notify you and the competent authority of a personal data breach as the law requires.

Your rights

Your customers can contact you directly about their details, since you control those records. If a customer contacts us, we will refer them to you and help you respond. You can also raise a concern with the Ministry of Transport, Communications and Information Technology, which oversees personal data protection in Oman.

  • Access the personal data we hold about you.
  • Correct information that is wrong or incomplete.
  • Export your orders and customers.
  • Delete your account and its data.
  • Object to or withdraw consent for processing where the law allows.

Children

Baqilak is for sellers aged 18 or over. We do not knowingly create accounts for children.

Changes to this policy

If we make material changes, we will tell you in the app or by email before they take effect. The date at the top shows when this policy last changed.

Contact

Questions or requests about privacy: [[email protected]].